When random people – such as my cleaning lady’s husband – ask for help with computer problems, they are almost always using Windows. So I can say, quite honestly these days, “Oh, I don’t know much about Microsoft Windows, I only have a Mac and it is really different”. And I am saved from a world of continuing pain.
When non-computerish friends and relatives do ask me for help in choosing a computer, I always recommend getting a MacBook. Because I just know there will be far fewer requests for free technical support afterwards.
When you download Poker Copilot, you can optionally sign up for the Poker Copilot tips email series. The final email reads as follows:
Hi there!
If Poker Copilot hasn't met your expectations over the last 30 days, here is your chance to tell us why. You can do so by answering this email. It will go straight to my inbox. I'd love to hear your feedback so that we can continue improving Poker Copilot.
Regards,
Steve --------------------------------------------------- Steve McLeod Founder, Poker Copilot http://www.pokercopilot.com
This has been helpful to solicit feedback. It prompts people to tell me directly if there was some major problem or annoyance that interfered with their trial.
Yesterday, it prompted Poker Copilot customer Avery to send me this email which left me uplifted for hours afterwards:
Poker Copilot has exceeded my expectations over the few weeks I’ve owned it. I used the demo of an earlier version. But the changes you’ve made since you started Copilot sold me on buying it, and make me happy to own it.
That you continue to upgrade Poker Copilot, and continue to make those upgrades free to users of the current version, shows a real commitment to your hopefully growing customer base. Certainly, I recommend Copilot to anyone I know. I sense that you are excited about your program and its continued development, and that’s exciting as a user. I also like supporting practical, no-nonsense programmers like you, who are working hard to make an already user-friendly program friendlier and more comprehensive. You don’t promise the world, and your blog is a refreshing testament to that (please keep those communications up!), but what you do promise you deliver in spades.
I haven’t won millions yet. Far from it. But being able to study my play and the play of my opponents is invaluable to me improving as a poker player. My ROI is up. My ITM is up. And I’ve been able to identify some serious holes in my game thanks to you and your program.
According to Isaac Newton’s First Law of Motion, an object at rest tends to stay at rest. It can also be stated as follows: Steve in holiday mode tends to stay in holiday mode.
Since returning from holiday, I’ve found it hard to get back into the full swing of working. My inbox still contains a swag of emails which I want to answer, just as soon as I do all the important tasks. Like making another cup of coffee, or checking Facebook one more time just in case something really interesting appears. Or removing the built-up calcium from the shower head, a task which occupied a small part of this morning.
So apologies to people still waiting for answers to queries and suggestions. Hopefully today is the day Newton’s Second Law of Motion will come into play, and my body will experience a force, causing an acceleration.
I’m back from my Ukrainian holiday and into full Poker Copilot mode. Today is a public holiday here in Cologne, Germany, and it is a superb summer’s day. My body was screaming for me to stay in holiday mode for one more day, go outside, and enjoy the sunshine. But I really needed to do this update and answer some e-mails.
A few days ago the Cereus Network’s poker rooms were updated. They now have a slightly different hand history format, which Poker Copilot doesn’t like.
The bad news: it will take me about a week to fix this.
Why? Normally I get fixes to these problems out in 24 hours. I got the fix done this time, but before I uploaded it my MacBook Pro’s monitor died. I am currently visiting Ukraine, so it leaves me in a difficult situation. I considered my options: get the MacBook Pro fixed quickly (didn’t work out); cancel my trip and return immediately to Germany (seriously considered it); or accept the situation and make sure that as soon as I return I release the update (the option I’m going with).
I’m currently on holiday, travelling through Eastern Europe. Today I am in Poland, and tomorrow I hope to go to Lviv in Ukraine.
Therefore, for the next two or three weeks, there will be no active development of Poker Copilot. Responses to your support emails may be a little slower than usual.
