Finally, restart both apps and play a few hands to confirm the HUD updates correctly. Don’t hesitate to contact us again if the problem persists.
It would be helpful if you could let us know the new ACR hand history folder path so that we can work on a way to automatically detect and add that folder to Poker Copilot. You can contact us at firstname.lastname@example.org.
Some of our customers are experiencing a problem after today’s Winamax update. Hands are not getting read, and the HUD doesn’t show.
We investigated and found that some essential information is missing from the Winamax hand history files. The missing info is the hero’s hole cards. This prevents us from being able to read the hands, and hence the Poker Copilot HUD won’t show.
We’ve reported this to Winamax, and hope they’ll have a fix available soon.
As of yesterday (1st January, 2019), Swedish legislation came into effect that requires poker rooms to use Sweden-specific software for poker players. PokerStars and 888poker have both released software for Sweden.
Today we made a Poker Copilot update available that works with both PokerStarsSE and 888poker.se.
To get this update, start Poker Copilot. You’ll be prompted to update. Follow the on-screen instructions, and then you’ll soon be playing on your favourite Sweden poker room with Poker Copilot’s HUD helping you make better decisions.
There are several other small improvements in this update that makes it worthwhile for all Poker Copilot users to update, no matter what country you are located in.
Our Mac users are reporting that as of a few days ago, Americas Cardroom (ACR) hand history files on Mac are missing some important info that we use to correctly import ACR tournament hands into Poker Copilot.
This is an example of what we are seeing: Game ID: 1263667720 10/20 (Hold’em)
On Windows (and until recently on Mac) they include the table number like this: Game ID: 897794415 10/20 $2.20 Turbo Heads-up, Table 1 (Hold’em)
This missing information is what we use to identify an ACR hand history as a tournament hand history.
We’ve been unable to find a workaround. Until ACR fixes this, Poker Copilot will misidentify ACR tournament hands as ring game hands.
There seems to be a related problem in the title bar of ACR tournament tables. In a $10 Freeroll I played today, this is what was showing in the window title:
Notice the dashes and zeros where normally ACR would show info about the tournament. More importantly, missing from the title is the tournament table number. Again, Poker Copilot uses the presence of a table number to detect that this is a tournament and not a ring game.
We’ve reported this to ACR and hope they’ll fix it soon.
If you are affected by this, we recommend you also report it to ACR’s support.