The Poker Copilot Blog

Tracking the development of Poker Copilot, Mac OS X software for poker analysis and statistics.

Tuesday, 23 September 2008

Supporting Users While I Sleep

Three facts:

  1. Most users of Poker Copilot are in North America.
  2. People usually play online poker in the evening.
  3. I live in Europe.
Due to these three facts, I'm usually sleeping when people use Poker Copilot. Therefore I read most user support emails when I start up my computer in the morning. There's usually a couple per day.

Last night (European time) I added a link to the Poker Copilot Get Satisfaction site on the Poker Copilot support web page. This morning I found that instead of posting me emails, people had posted directly on Get Satisfaction - just as I had hoped.

So what's so blog-worthy about this? Someone had already answered one of the posted questions while I was still sleeping. Users helping users - while I sleep. Sweet.

(Many thanks to "trixilw", the Get Satisfaction user who correctly and succinctly posted the answer.)

I get a kick from the idea that out of nothing there now exists a Poker Copilot "user community". A community of users who discuss Poker Copilot on poker forums, who request new features, and who blog about it. All for a product that didn't exist a few months ago. I even discovered a nice referral for Poker Copilot on a German discussion forum last weekend. Sweet - again.

2 comments:

Amy Muller said...

Hi Steve,

That "ah-ha!" moment you had where your users helped each other while you slept is very reminiscent of what led us to build Get Satisfaction in the first place. :)

Check out the "How it Started" paragraph on this page: http://getsatisfaction.com/about
And to elaborate on that... While running "Valleyschwag" we had a night where we released a blog post with (an unintentional) broken link and went to bed. While we were sleeping our European customers came online, noticed the broken link, replied to the blog post about it, one of them figured out the work-around, posted it and everyone was happy. We woke up to see that all of this had occurred while we were sleeping. The light bulb went off over our heads.

I'm glad Get Satisfaction is serving it's purpose for you!

trixilw said...

Hi!

Your software is genial and it stop a gap for mac. So the fewest thing, that I help to diffuse it.

 

Poker Copilot

Free 30 Day Trial

Only $69

Order risk free with our 30-day money back guarantee.

  • Poker tracking software for Mac OS X
  • Supports PokerStars, Winamax, Merge Network, Ongame Network
  • Analyses your opponents while you play
  • On-table HUD for Mac
  • Easy to use, easy to understand

Watch a demo of the major features of Poker Copilot