If All Support Emails Could Be Like This
C. is using the free 30-day trial of Poker Copilot and hit a problem with importing PokerStars tournament results. Instead of just describing the problem, he sent me a 1 minute 16 second QuickTime movie showing me exactly what he was doing.
With the movie, the solution was immediately clear. It’s a common problem. The Poker Copilot filters were set to exclude data he expected to see.
In a recent update I added the filter description bar:
I introduced this small addition with little fanfare. No-one commented on it. But I believe it has significantly reduced the number of support emails.