The Poker Copilot Blog

Tracking the development of Poker Copilot, Mac OS X software for poker analysis and statistics.

Thursday, 11 March 2010

Feel-Good Email of the Day

Loyal Poker Copilot customer Thomas writes:

I wanted to write you (while on break from some sng's) about your excellent customer service! I have had your product for a couple years now, and am extremely satisfied with the service you provide. You have always been extremely helpful whenever I have had a problem or question, and I want to thank you for that.

On a side note, your product is quickly becoming top notch! I love the new improvements, and hope to keep seeing them in the future!

In the corporate world, where I used to work as an IT gun-for-hire, I don't think I ever earned such nice praise as this. Emails like these make my job enjoyable. Well, the money I earn helps too.

To be honest, I think in recent weeks, my service has not been as good as I like it to be. And my development work has temporarily been at snail-pace. But I can fairly blame that on external events.

1 comments:

Gert said...

Hello Steve,

You had comments closed on the original topic. My sincere condolences with your "external events". Keep up the good work and remember the good times you had with her.

Gert

 

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