C. is using the free 30-day trial of Poker Copilot and hit a problem with importing PokerStars tournament results. Instead of just describing the problem, he sent me a 1 minute 16 second QuickTime movie showing me exactly what he was doing.
With the movie, the solution was immediately clear. It's a common problem. The Poker Copilot filters were set to exclude data he expected to see.
In a recent update I added the filter description bar:
I introduced this small addition with little fanfare. No-one commented on it. But I believe it has significantly reduced the number of support emails.
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1 comments:
I use Jing (http://www.jingproject.com) to show developers the bugs that are hard to explain sometimes. It's a pretty good tool where you can record 5 minutes videos and the files can be hosted from their server. All you need to do is copy the link and send it to people to watch.
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