Support via Skype Screensharing Rocks

Today, in response to a customer's suggestion, I helped solve a problem using Skype's screensharing.

It goes like this:

1. Call the customer (or vice-versa).
2. While completing basic conversational formalities, the customer clicks on "Share Screen".
3. I can't remote control the customer's computer. I can merely see it. Via the Skype call, I can ask the user to click here, drag there, while I see the results of that action in real-time.
   

There's no additional software to install for Skype users. There's no issue of trust because I don't get any control over the computer. The customer is in control while I make suggestions.

In a couple of minutes we easily solved the problem that had already caused a stack of back-and-forth e-mails.

The entire experience was pleasant.