Occasionally a Poker Copilot customer has a problem, which, despite my best efforts, just can't be solved via e-mail. It's frustrating for me when this happens, but even more frustrating for the customer.
Luckily there's plenty of remote desktop options for this desperate situation. Remote desktop software allows me to see and control a customer's computer via the Internet - with their permission of course.
I've assessed several remote desktop products and settled on Copilot. It's remarkably simple to set-up and use, both for me and the person I'm trying to help. It seems solid. The pay-as-you-go pricing is also perfect for my situation.
And the similarity in name with Poker Copilot? That's a serendipitous bonus.
The Poker Copilot Blog
Tracking the development of Poker Copilot, Mac OS X software for poker analysis and statistics.
Wednesday, 17 December 2008
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2 comments:
You know VNC is built right into Finder? I use the OS X remote desktop tool all the time. Cmnd-K is my buddy.
Rob,
The VNC built into the finder lacks in ease-of-use when it comes to getting non-techie customers to enable it. I wanted an approach that required just about nothing of customers.
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