Is "Get Satisfaction" Worthwhile?
The problem: I’m maintaining a list of requested features for Poker Copilot. These mostly come in through e-mail or discussion forums. It’s getting unwieldy and I’m running multiple e-mail conversations and forum threads discussing these features. People are requesting things others have already requested. The same bugs are reported multiple times. I’d like the list of requested features and bug reports to be public. I’d like this to be as painless as possible, for myself, and especially for my customers.
The solution (maybe?): Get Satisfaction. I’ve been considering this site for customer support. Before I take the plunge, would anybody like to offer strong opinions for or against using this service?